Trabahall Privacy Policy

Privacy Policy

This Privacy Policy and its Addendum(s) (“Policy”) describe how trabahAll, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Balud”,”TrabahALL”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of trabahAll’s mobile applications and websites (respectively “Apps” and “Websites”).

This Policy applies to our users, service providers, Stores, and Kiosk Users (collectively “you”, “your” or “yours”).

What data do we collect?

  1. Personal Information

Personal Information” or “Personal data” pertains to any information that can be used to identify you. This can range from, but not limited to, your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information..

How do we collect the personal information?

  1. Voluntarily providing the personal data to us

Personal data would be voluntarily provided through the registration online. This includes all of the personal information that you provide in your account that are considered optional and beyond what is required of you in creating and registering your account to our website and application. For instance, collection of data through voluntary providing of personal data includes, but is not limited to:

  • complete a user profile or registration forms (such as your name, contact information and other identification information where needed);
  • provide information to assess your eligibility to provide services as a Service Providers (such as your license information, vehicle and/or Tools information and background check results (as legally permissible));
  • participate in contests or events organised by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself);
  • verify your identity through various means (such as social media logins, submission of  selfie images or independently verified payment card information);
  • fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and
  • agree to take a ride with in-vehicle audio and/or video recording features.
  1. Through the use of our platform

In the use of our platform, you may be required to provide additional personal information in order to interact with other users or to effectively facilitate the trade and services of other service providers or vendors that is made available in our platform. These personal information would have to go through our website and would then be collected for any necessary usage per our policies, terms, and conditions. For instance, collection of data through our platforms includes, but is not limited to:

  • your location (to detect pick-up locations and abnormal route variations);
  • feedback, ratings and compliments;
  • transaction information (such as payment method and distance travelled);
  • information about how you interacted with our Apps, Website or Services (such as features used and content viewed);
  • device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification);
  • personal data you enter in messages when you use our in-app communication features; and
  • personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).
  1. Through third-parties

There will come times where our website would obtain your personal information from other sources. This would come in the form of logging in our website through their Facebook or Google accounts and other social media accounts that we have decided to include. Whatever personal information we would obtain through those accounts would also be collected for any necessary usage per our policies, terms, and conditions. For instance, collection of data through third-parties includes, but is not limited to:

  • referral programmes;
  • our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
  • insurance and financial providers;
  • credit bureaus and other credit reporting agencies;
  • publicly available sources of data;
  • governmental sources of data;
  • when our users add you as an emergency contact; and
  • marketing services providers or partners.

In certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations, or where it is necessary to conclude a contract. Failure to provide such Personal Data, under such circumstance, may constitute failure to comply with legal requirements or contractual obligations, or inability to conclude a contract with you, as the case may be.

How will we use the personal information?

  1. Providing services and features

Your personal information will be used to facilitate the effective usage of our website to you and all of our users. Some of these includes, but not limited, to:

  1. Creating, managing, and updating your account,
  2. Verifying your identity,
  3. Verifying your age whenever it is necessary,
  4. Validating your payments made through our apps and websites,
  5. Allowing the effective communications between other users
  6. To perform internal operations needed to provide our services such as maintenance or troubleshooting software bugs, etc.
  1. Security purposes

We use your data to ensure the safety and security of our Services and all users as best we can. Some of these includes, but not limited, to:

  1. Monitoring the compliance with our terms and conditions;
  2. Detecting, preventing, and prosecuting crime,
  3. Verifying your account and activity,
  4. Combat harmful conduct;
  5. Detect and prevent spam,
  1. Customer support

We use Personal Data to resolve customer support issues. For example, we may, at our discretion, do the following:

  1. investigate and address concerns;
  2. monitor and improve our customer support responses;
  3. respond to questions, comments and feedback; and
  4. inform you about steps taken to resolve customer support issues.
  1. Legal purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

As an example, we may use your Personal Data to:

  1. comply with court orders or other legal, governmental or regulatory requirements;
  2. enforce our Terms of Service or other agreements; and
  3. Protect our rights or property in the event of a claim or dispute.
  • Marketing and Promotions

We may use your Personal Data to market TrabahALL and TrabahALL’s partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.

Disclosure of personal information

  1. Between customers and vendor/service providers

We may share your personal data with other users, specifically transactions between customers and the vendors/service providers. This information may include, but not limited to:

  • If you are a passenger, we may share your pick-up and drop-off locations with our driver partner fulfilling your service request.
  • If you are a driver partner, we may share your Personal Data with your passenger including your name and photo; your vehicle make, model, number plate, location and average rating.
  • If you are a delivery partner, we may share your Personal Data with your selected merchant and user, including your name and photo; your vehicle make, model, location and average rating.
  • If you are using our services, we may share your Personal Data with the recipient of your parcel, and vice versa, as well as the service provider in charge of fulfilling your service request.
  • If you use our in-app chat service, we may share your mobile number and TrabahALL-registered name with the other parties to your chat.  

With third parties

For example, we may share a vehicle’s or service Provider’s location and service provider’s and/or user’s name with third parties when using the “Track Me” feature or activates the Emergency Button.

With Service Providers at your request

For example, if you requested a service manually or used a promotion provided by a service provider, TrabahAL may share your Personal Data with that service provider.

With subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

With service providers and stores

We may provide Personal Data to our stores, merchants, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;
  • debt collectors;
  • credit bureaus and other credit reporting agencies;
  • background check and anti-money laundering service providers;
  • cloud storage providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • research partners, including those performing surveys or research projects in partnership with TrabahALL or on TrabahALL’s behalf;
  • fleet and merchant partners;
  • insurance and financing partners;
  • third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians;
  • service providers who perform identity verification services; and
  • Stores, merchants or third-party TrabahALL suppliers.

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

  1. where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or    
  2. where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community)
  1. Legal reasons

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes (mentioned above), or any of the following circumstances:

  1. where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or    
  • where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).

Protection of personal information

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.

Disclaimer

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

Your rights in regards to your personal information

In accordance with applicable laws and regulations, you may be entitled to:

  • Request a copy of your personal information and make inquiries to how we process your personal data.
  • Ask us to make correct errors or defects over your personal information. You could even ask for its deletion in some cases
  • could, on some occasions, request us to restrict the usage of your personal data or even object to its usage all together
  • Withdraw your consent to the usage of your personal information
  • request receipt or transmission to another organization, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and 
  • complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary for us to fully facilitate your usage of our apps and website which would naturally result in you being unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to use your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

If you wish to make a request to exercise your rights, you can contact us through our contact details.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request.

Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

Our Policy toward Children

Our Services are not directed to persons under 18. We do not knowingly collect personally identifiable information from minors under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a minor under 18 has provided us with Personal Information, we will take steps to delete such information from our files.

Cookies

A cookie is a small amount of data that is sent to your browser from our servers and stored on your computer’s hard drive. We use cookies to access information when you sign in, store your settings, to keep you logged in. You can configure your browser to accept or reject these cookies.

Changes and amendments to our privacy policy

Improving, changing and adapting whenever necessary to current times are crucial to stay competitive and stay relevant. For this reason, we may occasionally update these terms and conditions, and privacy policies to better reflect our current services and practices. Any changes made within these terms and conditions can be made at any time we feel is appropriate and may give notice to our users at our discretion.

General disclaimer

Please note that in using our platform, you have read and agreed to our terms, conditions, and privacy policy. You therefore consent to providing any and all personal information that you input into our apps and websites.